Terms and Conditions

REFUNDS/RETURN/EXCHANGE

While it is our hope that you will be completely satisfied with your  purchase, we do encourage you to contact us if you’ve experienced any issues. We will strive to sort your problem out as best we can and as efficiently as possible. We have simplified our return policy and ask that you adhere to the following steps:

1. You must notify us within 48 hours of receiving your order. Please describe the problem and the reason for the return.
2. Returns must be returned within 7 days of initial receival of your order.
3. We will only accept items in their original condition, no smoke and no body odors.
4. Customers are responsible for return shipping charges. we also do not cover the postage you originaly paid. Only refund of dress amount will be given.
6. There is a $5 cancelation/handiling fee on all orders which are returned.
7. Refunds will be issued once we receive the returned order. refund will be made in a 24/48hr once received.

Please contact us via email louise@enhancedclothingorders.com with any questions

There will be a $5 cancellation fee for any evening, cocktail or bridesmaid dresses and $10 fee for any wedding dresses or formal wear.

POSTAGE

We stock over 2000 dresses on hand, but not all styles/sizes are in store. We do need to order in and get your order sent from head office in USA/China warehouse.

Some styles/sizes can and will sell out from time to time and your item/s may not be available at the time of your order. We do apologise for any inconvenience this may cause; we do try to get to all emails in a 24-48hr time period. Please do call if your order is urgent or need it in a hurry.

We can offer EXPRESS postage of any item we have here IN STOCK and you can receive your dress in  24-48hrs. Otherwise all orders will take 7-15 days (normal post) or again you can select EXPRESS option from HEAD OFFICE in USA/China warehouse and it will be 5-7 days to receive your item.

Please leave a note in the message box when you checkout - all orders will be placed direct to us, we THEN email back with banking details and availability.